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Ts & Cs

General Information

Terms and Conditions

All prices and descriptions are correct at the time of listing. Some pictures shown are examples for illustration purposes only.

It is the customer’s responsibility to ensure all items supplied are correct and should be checked immediately upon receipt to make sure they are acceptable. It is the customer’s responsibility to ensure that all orders are refrigerated or frozen upon delivery. Any problems should be brought to our attention as per our returns & exchanges policy.

In the event of any problems with your order you can get in touch with us through the channels on our contact page. Your enquiries and any problems will be resolved as quickly as possible.

Returns and Exchanges

At Mainsgill Farm we take pride in customer service.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.

Goods to be returned must clearly show the order number obtained from the Supplier on the package.

If you have any problems, please call us on 01325 718860 or email us at We will help solve any problem to your satisfaction and advise you how to proceed.

Any returns should be sent to our correspondence address, given on the contacts page.

Privacy Policy


Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption and they are only decrypted after they reach our computer. They are not held in clear text on any web site.

Rights of the Supplier

The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.

The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.

Ts & Cs

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