Returns

Returning an Item

We want you to be satisfied with your purchase from us, so if there are any problems or issues please contact us by:

Email: info@mainsgillfarm.co.uk 

Telephone: 01325 718860 9:00am – 5:00pm daily.
Exceptions include: 9:00am-12noon Christmas Eve, Closed Christmas Day, Closed Boxing Day, 9:00am-4:00pm 26th-31st December, Closed New Years Day

Butchery & Perishable Goods 

We are proud of our high quality home reared produce here at Mainsgill, and strive to provide the highest quality meat. As from our family farm, and all processed in our onsite butchery we guarantee the quality of our produce.

Upon delivery, you must inspect the outer packaging before signing. After accepting the delivery, you must inspect the goods immediately. Please view our Terms and Conditions for full information.

We are unable to accept the return of any fresh produce delivered and offer refunds/exchanges, unless due to defect or default. If any fresh produce goods delivered do not meet your reasonable satisfaction please contact us to discuss further.  

Ambient Food & Drink

Refund will only be given for faulty or damaged goods.

In the event of faulty or damaged goods, please contact us. Refunds, including postage, will be credited with the same payment method as the original purchase.

Exchanges/change of mind: this will be made by the discretion of Mainsgill Farmshop as we want you to be satisfied with your purchase.

Please contact us on, with a brief explanation if possible and the details of the product. Any products returned must be in a re-saleable condition and in any original packaging. You are responsible for the cost of returning an item with reasonable insurance/tracking on the item if required. 

Giftwares 

If you wish to return or exchange an item of giftware purchased from www.mainsgillfarm.co.uk, please contact us with a brief explanation if possible with reason and/or replacement to be sent. 

If you wish to return, you have 14 days to do so. Any products returned must be in a re-saleable condition and in any original packaging. You are responsible for the cost of returning an item with reasonable insurance/tracking on the item if required.

Please note: Giftware and clothing purchased in store is not including in our website returns policy. Please contact us for more details.

Our returns address is: 

FAO Website Returns
Mainsgill Farmshop
Mainsgill Farm
East Layton
Richmond
North Yorkshire
DL11 7PN

 

 

 

 

 

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